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Privacy Policy

  • Introduction and Definitions

    This Privacy Policy governs all websites, apps, and other Services that link to, or contain references to, this document and are published or made available by Beaubit Pte Ltd, its parent, subsidiaries and affiliates (“we”, “us” or “our”). Please read this Privacy Policy carefully. It summarizes the various ways we acquire and treat your Data when you access, visit and/or use the Service. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. If you do not agree with the terms and conditions of this Privacy Policy, you should not access, visit and/or use the Service. If you have any questions about this Privacy Policy, please contact us via our contact page.  

  • Data Acquisition

    1. Personally Identifiable Information (PII). We acquire PII that may include, in certain contexts, your name, postal address, zip code, email address, and telephone number. We also acquire your IP address, User ID, and/or Device ID, which certain jurisdictions consider to be PII because it could be used to identify an individual or Device if it were combined with other identifying information.
    2. Anonymous Data. Some of the Data that we acquire cannot identify, distinguish or trace you or your Device, even if combined with other identifying information, and some Data that could be considered PII when combined with other identifying information is not used in a way that identifies, distinguishes or traces you or your Device, but is instead used in an anonymous way, often aggregated with other anonymous Data about other users.
    3. Communications via Online Services and its content
    4. Personal Information from newsletters, surveys, promotions and competitions, if you choose to respond to, or participate in, them
    5. Data Acquired Elsewhere. We may also acquire your PII or other Data offline or otherwise outside of the Service. For example, we may purchase or otherwise acquire such Data from third party data suppliers. We reserve the right to merge or co-mingle this other Data with your PII and Data collected on or through the Service.
    6. Social Network Integration. If you choose to access, visit and/or use any third party social networking service(s), we may receive your Data that has been made available to those services, including information about your contacts on those services.
  • Security

    Protection & Security. We take commercially reasonable security measures to protect against unauthorized access to, or unauthorized alteration, disclosure or destruction of, data shared with us. In the event that we believe the security of your Data in our possession or control may have been breached, we will notify you. We cannot however, secure personal data from cyber-attacks, such as hacking, spyware and viruses and cannot be held liable for any unauthorized disclosure, loss or destruction of personal data arising from such risks.

  • Retention of Personal Information

    We will not store personal data if unnecessary.

  • External Sites

    Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

  • Service Providers

    We may employ third-party companies and individuals due to the following reasons:

    • To facilitate our Service;
    • To provide the Service on our behalf;
    • To perform Service-related services; or
    • To assist us in analyzing how our Service is used.

    We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

  • Cookies

    Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive. Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

  • Changes to Privacy Policy

    We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

User Content

  • User Content

    With respect to the Photos, Videos, Submissions, and any content or other materials you provide to or upload through the Site or share with other Site users or recipients (collectively, “User Content”), you represent and warrant that you own all right, title and interest in and to such User Content, including, without limitation, all copyrights and rights of publicity contained therein, and that all User Content provided by you is accurate, complete, up-to-date, and in compliance with all applicable laws, rules and regulations. You shall not (and shall not permit any third party to) take any action or upload, post, or otherwise distribute any User Content that infringes any patent, trademark, trade secret, copyright, right of publicity or other right of any other person or entity or violates any law or contractual duty. You shall not (and shall not permit any third party to) take any action or upload, post, or otherwise distribute any User Content that you know if false, misleading, untruthful or inaccurate, or is unlawful, threatening, abusive, harassing, defamatory, deceptive, fraudulent, invasive of another's privacy, tortious, obscene, vulgar, pornographic, offensive, profane, contains or depicts nudity, contains or depicts sexual activity, or is otherwise inappropriate as determined by us in our sole discretion. Any content created by Beaubit Pte Ltd with talent and user's face has been granted full permission and loading rights. "Talent" hereby grant us permission to use and authorize others to use your name or social media handle in association with the Photos for identification, publicity related to the Services and similar promotional purposes, including after your termination of your Services. You represent and warrant that the posting and use of your Photos, including to the extent such Photos include your name, username, likeness, voice, or photograph, does not violate, misappropriate or infringe on the rights of any third party, including, without limitation, privacy rights, publicity rights, copyrights, trademark and other intellectual property rights. By agreeing as our "Talent",  you hereby grant and will grant Beaubit and its affiliated companies, successors and assigns a nonexclusive, worldwide, royalty free, fully paid up, transferable, sub-licensable, perpetual, irrevocable license to reproduce, adapt, publish, create derivative works from, copy, display, upload, publicly perform, distribute, store, modify and otherwise use your User Content and any name, username, likeness, voice or photograph provided in connection with your User Content, without compensation to you, in connection with the operation of the Site or the promotion, advertising or marketing of the Services, in any form, medium or technology now known or later developed, and including after your termination of your Account or the Services. For clarity, the foregoing license does not affect your other ownership or license rights in your User Content, including the right to grant additional licenses to your User Content, unless otherwise agreed in writing. You represent and warrant that you have all rights to grant such licenses to us without infringement or violation of any third party rights, including without limitation, any privacy rights, publicity rights, copyrights, trademarks, contract rights, or any other intellectual property or proprietary rights.

Shopping

  • Shopping on Beaubit

    When you read and shop at BEAUBIT, you are supporting an editorial team of uniquely passionate people that curate and create beauty content that empowers Asian women. BEAUBIT empowers our community to discover, learn and share. Our authorized brands, traders and suppliers are located everywhere from Singapore to Hong Kong, LA to Paris – we only work with the very best in beauty. This unique model offers an experience to our community to discover the best of beauty, from established names to the upcoming cult beauty brands. Within that range, you'll always be in the know about the latest in beauty. Upon purchase, our Customer Care team will fulfil them so you’ll receive your order before you know it.

Editorial Policy

  • Editorial Policy

    We believe in authenticity and reliability. Our BEAUBIT editors and community share products and services they are using, loving and believe in, whether available it is sold on Beaubit or not. 

    Beaubit operates independently including the brands shown on our store and will not accept payment in exchange for curating and listing products.

FAQ

  • What currency does your site transact in?

    The currency reflected on-site is in Singapore Dollars (SGD). We accept payments worldwide with all major credit cards in all currencies.  

  • What is a Skin Expert?

    BEAUBIT works with a global database of industry experts for beauty advice on ingredients, articles, reviews of products and product curation. We also have on-demand skin experts to recommend products and articles based on your skin type/concerns.

  • What is the Credible Beauty Promise

    All content on-site is credible from real women and expert-backed information. The result is a curation of products that truly work for Asian women through discovery and testimonials.

  • What are your delivery options and how much is shipping? 

    We ship internationally from our headquarters in Singapore.  For local orders, we offer Express Delivery (2-5 Days) for SGD2.50 flat. Complimentary on all orders above SGD $40.

    We ship to Malaysia and Indonesia via Ninjavan, all other South-East Asian countries via J&T Express.

    All other international destinations including USA, UK, AUSTRALIA AND EUROPE via DHL Express.

    Flat rates will be reflected at checkout. Uncollected parcels will be returned to BEAUBIT and redelivery is chargeable.

  • Are your products authentic?

    Yes. All our products are 100% authentic. We work directly with brands and direct authorized distributors to ensure all products are authentic. No parallel importers, no resellers, and no counterfeit products. Batch code is printed on all the products which you can verify online.

  • Can I get an ingredient list for a product?

    The full ingredient list for each product can be found on individual product listings.

  • Do you offer product samples?

    We offer product samples for selected products only. Email support@beaubit.co to request.

  • Do I earn points from reviewing products?

    Yes, complete a review to get SGD1 off your next order! 400 points will be awarded for each successful review which you can use on your next order.

  • How do I write a good review?

    You’ll need to be logged into your account. Review should be about your honest experience with the product, both negative or positive. Kindly refrain from using profanities and discriminatory language. . Our BEAUBIT community relies on reviews to help make decisions.

  • What was my review rejected? 

    Reviews about shopping experience and not products will be rejected. Reviews containing profanities and discriminatory language.

  • Where is my order?

    Kindly log into your account and view order status.

    You may log in to your account on our website, click on My Account to check the status of your order. Once your order is shipped, the tracking number will be sent to you via email, and will also be displayed on your account page. You may use the tracking number to track the delivery status of your parcel on our respective delivery partners' websites.

    Are you wondering why your order is not with you? Confused by the order status? Don’t worry, we are here to help you find why.

    Order Status Descriptions:

    1. Processing Order: We got your order! We’re processing it and your order will be dispatched within the same day. 

    2. On Hold:  Your packages have been dispatched to our trusted carriers. The tracking details will be sent to your email. Kindly get in touch if you do not receive a tracking email.

    Your order will be delivered within 2-5 business days.  Your package may also be 'on hold' if you've ordered a pre-ordered item or a product from our BEAUBIT fresh category. Upon dispatch, you will be notified of the full tracking details. 

    3. Completed

    What if your status is showing as completed and there's no package? The first thing to do is contact the carrier (J&T / Ninjavan / DHL) to find out if they have more information about the details of this delivery. Otherwise, get in touch with our customer care team at support@beaubit.co

    4. Canceled: If your order is showing as canceled and you are unsure as to why, please check the email associated with your BEAUBIT account. When orders are canceled, we send emails informing customers why this happened. Be sure to check your Spam/Filter list as emails can sometimes be caught here.

    If you require additional information, email our team support@beaubit.co

  • My order is damaged! 

    Email our Customer Care Team support@beaubit.co with your order number, name of item and reason.

  • Help! Allergic Reaction!

    If you’ve experienced an allergic reaction to one of our products, please get in touch with our Customer Care Team support@beaubit.co. In your message to our Customer Care Team, please include:

    • Order Number
    • Name of Item
    • Full Symptoms Experienced including Photos (Affected Area, Product)

    We encourage all customers to review all ingredients of products.

B.CO Membership

  • Community Programme

     

    Join our B.CO for membership benefits and earn +100 extra points today! You can earn loyalty points by signing up for a B.CO account and completing your profile.

    • Complete a review to earn +400 points
    • Share your purchases on social and earn +400 points
    • Refer a friend, get S$5 off your order.*
    • Re-order your favorites and get 10% off your bill.
    • Use your points to claim additional beauty samples at checkout.
    • Use points at our rewards shop where you can get exclusive BEAUBIT merchandise, exclusive brand gifts, community perks, and more! 
    • Priority to pre-shopping launches.
    • Birthday month 20% discount

    *Note: Points expire after 1 year. Points are based on purchase amount, excluding discounts and shipping fees. Every 400 points = $1 off your order.

Order & Delivery

  • What are the shipping options, locally and internationally?

    Singapore

    Your parcel will be delivered via our friendly courier agents within 2-5 days. Kindly note that the delivery timeframe includes the packing of your order after purchase confirmation.  

    Delivery ModeDelivery FeeTimeframe (Business Days)Remarks
    Standard CourierSGD2.502-5 DaysFree Above $40
        

    International

    International shipping rates are as follows. We ship to Malaysia and Indonesia via Ninjavan.  South-East Asia countries via J&T Express. All other international destinations via DHL Express. Flat rates will be reflected at checkout.  

    CountryFlat Delivery Fee Timeframe (Business Days)Free Shipping Above This Value
    MalaysiaSGD $4 3-4 DaysSGD $60
    IndonesiaSGD $43-4 DaysSGD $60
    TaiwanSGD $72-4 DaysSGD $80
    PhilippinesSGD142-4 DaysSGD150

    Australia

    /New Zealand

    SGD $122-4 DaysSGD150
    South KoreaSGD $102-4 DaysSGD $100
    IndiaSGD $122-4 DaysSGD $150
    Hong KongSGD $72-4 DaysSGD $80
    ThailandSGD $72-4 DaysSGD $80
    VietnamSGD $102-4 DaysSGD $100
    UKSGD $252-4 DaysSGD $150
    USASGD $252-4 DaysSGD $150
    FranceSGD $252-4 DaysSGD $150
    CanadaSGD $252-4 DaysSGD $150
    Japan  SGD $14 2-4 DaysSGD $150
    China              SGD $122-5 DaysSGD $150
        

     Rest of The World: Flat rate shipping at SGD $45, free shipping above SGD $300.

     

  • What happens if I have missed my delivery?

    If you have missed your delivery, please arrange for a re-delivery with J&T Express / DHL Express on their website by keying in your tracking number. There is a complimentary one-time re-delivery. Please do note that if the re-delivery fails and the parcel is returned to us, second courier delivery is chargeable. 

  • How can I check the status of my order? 

    You may log in to your account on our website, click on My Account to check the status of your order. Once your order is shipped, the tracking number will be sent to you via email, and will also be displayed on your account page. You may use the tracking number to track the delivery status of your parcel on our respective delivery partners' websites.

    Are you wondering why your order is not with you? Confused by the order status? Don’t worry, we are here to help you find why.

    Order Status Descriptions:

    1. Processing Order: We got your order! We’re processing it and your order will be dispatched within the same day. 

    2. On Hold:  Your packages have been dispatched to our trusted carriers. The tracking details will be sent to your email. Kindly get in touch if you do not receive a tracking email.

    Your order will be delivered within 2-5 business days.  Your package may also be 'on hold' if you've ordered a pre-ordered item or a product from our BEAUBIT fresh category. Upon dispatch, you will be notified of the full tracking details. 

    3. Completed

    What if your status is showing as completed and there's no package? The first thing to do is contact the carrier (J&T / Ninjavan / DHL) to find out if they have more information about the details of this delivery. Otherwise, get in touch with our customer care team at support@beaubit.co

    4. Canceled: If your order is showing as canceled and you are unsure as to why, please check the email associated with your BEAUBIT account. When orders are canceled, we send emails informing customers why this happened. Be sure to check your Spam/Filter list as emails can sometimes be caught here.

     

  • Can I redirect my parcel to a different address?

    Once your order has been made, we are not able to make any changes. 

  • Will my parcel be charged for import and custom taxes?

    As customs and import fees vary, we are unable to advise the amount payable for the parcel once it reaches your country. Please do check with your customs and import authority for more details. If you choose to reject the delivery of the order once it has reached the destination country, please do note that an admin charge will be levied on you. 

  • How can I check the number of B.CO points in my account?

    Let's walk you through the process! Simply login to your account and you will find your total balance under your username. To use your points for discounts on your order, click 'apply discount'. The discounts only apply when you have enough points for the minimum discount.

Returns & Exchanges

  • What is your returns and exchange policy?

    Exchanges  All products purchased online can be returned within 14 days from the date of purchase. Items must be unused, unopened, sealed, and in their original packaging. Sale or discounted items are not eligible for returns unless specifically mentioned. Refunds will be in the form of store credit, which will be credited to your account within 5 business days from the time we receive the item/s. Please ensure you have signed up for an account with us in order to receive the store credit. The store credit will be valid online, for a period of 1 year from the date of issue. Shipping charges cannot be refunded. Returns Drop us an email at support@beaubit.co with your order number and the items to be returned. Your order receipt can be retrieved by logging into your account on our website. Our customer care team will respond within 24 hours with the refund process. Kindly note that returns will be charged a  S$3.50 fee for return delivery which will be deducted from your store credit. 

  • What happens next after I have sent my return?

    You will receive an email from our Customer Care Team once we have received the parcel. We will then process the return and disburse the store credit into your account within 5 business days. Please drop us an email at support@beaubit.co  with your Order Number if you have not heard from us after 5 business days.     

  • Help! I’ve received a damaged product?

    We are very sorry you have received a defective item. Please write to us at support@beaubit.co immediately and we will do our best to assist you soonest possible.

Payment Modes

  • What kind of payment modes do you accept?

    We accept credit card payments through Paypal, Stripe, and Hoolah.

Sell With Us

  • Sell With BEAUBIT

    Why Sell on BEAUBIT Our beauty platform offers international, local, and cult beauty brands a channel to market, distribute, and sell their products. The BEAUBIT luxury shopping interface promises a professional and authentic experience backed by experts.

    • Brand Owners of Direct Distributors
    • BEAUBIT's unique integrated online commerce with content. 
    • Commission Only For Each Sale
    • Data Analytics
    • Opinion Seeding 
    • Content Co-Creation
    • Media Distribution 

    Our Approach We work as a team to bring out your beauty ideas to life and ensure that all aspects of your brand, production, marketing, and delivery are clearly communicated. We approach brand launches on BEAUBIT with defined social media strategies that involve media and global influencers. Once live we have a 24/7 process of social media optimization; generating powerful content, amplifying our reach, and delivering high-value targeted social media campaigns. To offer the best-in-class experience, our customer support team is an essential part of ensuring customer satisfaction. Our highly responsive team is focused on creating post-sales experiences for our customers by offering the right reading materials and additional product samples. Email your brand story and proposal to partners@beaubit.co

  • Join Our Beaubit Creator Community

    Be a part of the BEAUBIT Creator Community Program.
    Explore beauty picks from our industry experts, read BEAUBIT DAILY, and get rewarded.

    You can now recommend BEAUBIT to your friends, family or followers on social media, curate your own selection of beauty recommendations under the 'SHELFIE' shop and start earning cash.

    Our mission is to set new standards in beauty with our content-driven beauty marketplace for a savvy generation of empowered women. Our community inspires and drives us. If you would like to be part of this social network, please fill this form up and our team will review your application.

    Apply today and start earning cash and store credit

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